The Wöschpost is an offer from Bubble Box in cooperation with the Swiss Post. It allows you to use our dry cleaning and laundry service throughout Switzerland without having to leave your home.

Collections are not possible:
– to addresses outside Switzerland and the Principality of Liechtenstein
– in the enclaves 8238 Büsingen and 6911 Campione
– at P.O. Box addresses, Pick-Post locations and MyPost24 machines
– for addresses that can only be accessed with special access authorization (e.g. airport areas, international organizations, banks)
– for addresses to which Swiss Post delivers not to the domicile but to a P.O. box in accordance with the agreement (e.g. in apartment buildings, vacation home developments)
– if packages are insufficiently packed or not ready for shipment

You order your Bubble Box service online and a laundry bag for the Wöschpost (not the same bag as the home delivery service). You will receive the laundry bag the next day in your mail. Put your laundry in the bag, write your address on the label and deposit the bag in the place you chose when you placed your order. The postman will then pick up the bag. As soon as your laundry arrives in our production facility, it is cleaned, folded and carefully packed. Our cleaning process takes about 48 hours. After cleaning, the package is handed over to the post office and usually delivered to you the following working day.

For Wöschpost there is a shipping charge of CHF 9.50 per order. These are omitted from an order value of CHF 99.00. In addition, there is a minimum quantity surcharge up to an order value of CHF 49.00. If your order costs only CHF 30.00, a minimum quantity surcharge of CHF 19.00 applies.

The minimum order value is CHF 49.00. If you order for less than CHF 49.00, the difference will be listed as a minimum quantity surcharge on the invoice.

The Wöschpost service takes about 5-6 working days. The cleaning process excluding shipping takes two working days. We ship everything by A Mail, which usually takes one working day. However, we do not have any direct influence on the time of the postal shipment.

You can order a Wöschsack for the Wöschpost online at www.bubblebox.ch during the ordering process. We will send it to you by A Mail. The dimensions of the Wöschsack are 59 x 70 cm. If you need a larger or wider bag for larger orders (e.g. for bed contents), please contact our customer service.

No, unfortunately not. For the Wöschpost we use other bags than for the home delivery service. Please order your bag online.

No, only the first time. You will receive a new laundry bag with every delivery of your laundry. The dimensions of the Wöschsack are 59 x 70 cm. If you need a larger or wider bag for larger orders (e.g. for bed contents), please contact our customer service.

Delivery times are according to the Swiss Post from Monday to Friday from 07:00 – 18:00.

Make sure that your laundry bag is ready for the postman before 7:00 a.m. on the day of collection. Depending on what you have chosen: at the mailbox, at the entrance to the house or personal pick-up at the apartment door. Don’t forget to write your address on the address label. The postman will take care of the franking.

You will receive your laundry by mail. All clothes are folded with the Wöschpost service. As selected when ordering, the package is deposited by the postman at the entrance or the mailbox or handed over to you directly. A laundry bag for the next delivery is already enclosed.

No, the postman will do this for you directly during pick-up. Simply fill in the return address on the address label on your laundry bag with your name and address before depositing the laundry bag.

Collection dates can be changed until the day before pick-up at 14:00. To do so, contact our customer service by email or phone. Delivery dates must be adjusted two days before the selected date.

We are sorry for that. Please contact us directly by phone so that we can send you the laundry bag again and arrange a new collection date.

We are sorry. Please contact our customer service by phone. We will then create a new pickup with you.

No, this is not necessary. We count and weigh your clothes before washing. However, you can enter your textiles to be cleaned in the order process if you wish.

No, with the Wöschpost you get your clothes back folded.

Your clothes are in our care during the cleaning process. As soon as the package is picked up by the post office, handed over by you or by us to the post office, the liability lies with the post office. You can find more information about this in the terms and conditions of the Swiss Post. When the post office has delivered the package according to your instructions, the liability lies with you again. 

Unfortunately, we have no influence on this. The postman delivers the package as you have specified in your order. If you have also given permission directly to the Swiss Post that they may deposit packages, you must change this directly with Swiss Post.